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When you use ltk999, we collect and store certain information to keep your account working and your transactions secure. This policy explains exactly what we collect, why we collect it, and how you can review or update it — access and eligibility depend on your local law and the regions where ltk999 is available.
We collect information you provide when opening an account — your name, contact details, and the payment method you connect, whether that is bKash, Upay, or another supported option. We also collect activity data: pages visited, games opened, and transactions processed through your account wallet. This data is used to run your account, verify transactions, and respond to support requests you raise with us. We do not sell your personal data to third parties. Where we work with third-party services — for example, payment processors handling your bKash deposit or Upay transfer — those processors operate under their own data agreements, which we link to from the relevant account settings page. Data we hold is stored with access controls that limit who inside our team can view your records. Retention periods follow what is reasonably necessary for account management and any applicable record-keeping obligations in the regions where ltk999 operates. If you close your account, we will retain only what is required by those obligations and delete the rest. This policy applies to activity on ltk999 and is governed by the terms under which ltk999 operates in eligible regions. Availability of this service depends on your local law.
Transaction records for bKash deposits are logged in your account wallet history. You can review these from the transaction tab after login. We pass only the data needed to complete the transfer to the bKash payment processor.
Upay transfer records are stored in the same wallet history view. The processor receives your transaction reference and amount; we do not share additional account details beyond what the transfer requires.
Pages you visit, games you open, and login timestamps are recorded to support account security and to help us respond accurately when you raise a support request about your session or transaction history.
Game content from studios in our lobby — including PG Soft and Pragmatic Play — is delivered via their platforms. Those studios do not receive your personal account or payment data; they provide game content only.
This policy covers data collected when you register, log in, and manage your ltk999 account. It applies to the email address, contact details, and verification information you submit through the account page.
Payment transactions processed through bKash or Upay are covered here to the extent ltk999 handles your data. The payment processor's own privacy terms govern what happens on their side of the transfer.
Your browsing activity on ltk999 — including which game categories or tables you visit — is covered by this policy. We use this data for account security and support purposes, not for selling to advertisers.
Linked services outside ltk999, including payment processor sites and game studio platforms, are not covered by this policy. We recommend reviewing their terms directly before using those services.
You have practical options for managing the data we hold about you. From your account dashboard after login, you can review your transaction history, update your contact details, and check which payment methods are connected to your wallet. If something looks incorrect — a wrong email address, an outdated phone number — you can edit it directly in account settings. For records you cannot update yourself, such as historical transaction logs, you can contact our support team to raise a correction request. We will confirm receipt and tell you what we can and cannot change given our record-keeping obligations. If you want to understand what data we hold on your account specifically, you can submit a data enquiry through the support channel. We aim to respond to data enquiries within a reasonable timeframe, though exact response times depend on the complexity of the request and the volume of enquiries we are handling at that time.
Log in and open the transaction tab to see your full wallet history, including bKash and Upay activity. The account settings page shows the personal details currently linked to your profile.
Update your contact information directly in account settings. For transaction records or identity details that cannot be self-edited, raise a request through our support channel and we will handle it.
To ask what data we hold or to request deletion of non-essential records after account closure, contact us via the support page. We will confirm what we can act on under our retention obligations.
If any part of this policy is unclear in relation to your account or your region, reach out to support. We will explain how the relevant section applies to your situation and what your options are.
For questions about the data connected to your account — transaction records, stored details, or wallet history — open a support request from the account page after login. Include your registered contact detail so we can locate your record.
To ask about data retention, request a copy of your records, or flag a concern about how your information has been handled, use the dedicated enquiry form on the support page. We respond in the order requests are received.
If you have a general question about this policy and how it applies in your region, you can reach our team through the contact details listed on the support page. Availability depends on local law and eligible regions.
Account and transaction data is stored with access controls that restrict internal visibility to the team members who need it to operate your account or handle your support requests. We do not store payment credentials directly — bKash and Upay transactions are processed through the respective payment rails.
We use cookies to keep your session active and to record the pages you visit on ltk999. You can manage cookie preferences through your browser settings. Disabling cookies may affect how your account session works across pages.
We keep your data for as long as your account is active and for the period needed to meet record-keeping obligations in the regions where ltk999 operates. When you close your account, we delete data that is no longer required and retain only what those obligations require.
If your circumstances change — a new contact number, a different payment method, or a request to delete your account — you can make most updates in account settings. For changes that require our team, use the support page to submit a request and we will handle it from there.
We collect the contact details you submit during registration, plus activity data like login times and pages visited. When you make a bKash or Upay transaction, we record the reference and amount in your wallet history. We do not collect payment credentials directly.
Yes. Your transaction history and account details are visible from the account dashboard after login. For a broader view of what we hold, submit a data enquiry through the support page and we will respond with what we can share under our retention obligations.
Most contact details can be updated directly in account settings after login. If a field is not editable — such as a historical transaction record — raise a support request explaining what needs to change. We will confirm what can be corrected and what is fixed by record-keeping rules.
Game content studios in our lobby, including PG Soft and Pragmatic Play, receive no personal account or payment data from us. They supply game content only. Payment processors like bKash and Upay receive only what is needed to complete your transaction, under their own privacy terms.
We delete data that is no longer needed for account management. Records required by applicable retention obligations in eligible regions are kept for the required period and then deleted. You can ask what will be retained by submitting a data enquiry before closing your account.
This policy applies to activity on ltk999. Access to ltk999 and the extent of our data obligations depend on your local law and the eligible regions where the platform operates. If you are unsure how this policy applies to you, contact us through the support page.